Return & Exchange Policy

Thank you for shopping with us! We take great care to ensure every product is packed safely and delivered in good condition.

Please read our policy carefully before making a purchase.

1. Eligibility for Return or Exchange

We only accept returns or exchanges if:

• The item received is damaged, defective, or incorrect.
• You contact us within 3 days after receiving your order.

To be eligible :

• The item must be unused, unopened, and in its original packaging.
• Proof of purchase (order number or receipt) must be provided.

2. Non-Returnable / Non-Exchangeable Items

Please note that we do not accept returns or exchanges for:

• Change of mind or personal scent preference.
• Items that have been opened, used, or tested. 
• Sale, clearance, or promotional items.

3. Process for Return / Exchange

If you receive a wrong or damaged item:

1. Contact us within 3 days of receiving your order.
2. Provide your order number, photos of the item, and a short description of the issue.
3. Once approved, we will arrange a replacement item.

Shipping costs for returning items are the customer’s responsibility, unless the item received was damaged or incorrect.

4. Exchange or Replacement Timeline

Once we receive and verify the returned item:

• Processing time: 3–7 business days.
• Replacements will be shipped out after inspection.
• Store credit or exchange confirmation will be issued via email or message.

5. Contact Us

If you have any questions or need assistance, feel free to reach out:

📱 WhatsApp: https://wa.me/60178941112